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PMG India, and expert group of ISO consultants is renowned for quality assurance plan, training in quality management, auditor training courses and ISO certification. We provide consistent value based sevices in order to achieve ISO certificate. Productivity Management Group's blog provides varied information about ISO standards, trainings and certification.

High Quality Complaint Management System (CMS) with ISO 10002

International standard provides a framework that the information obtained through the complaints handling process can lead to improvement in products and process, improve the reputation of organization. The ISO 10002 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.

Read more: High Quality Complaint Management System (CMS) with ISO 10002

FMEA, Different from Root Cause Analysis

Failure Mode and Effect Analysis is an analytical technique used by product design team as a means to identify, define, and eliminate, to the extent possible, known or potential failure modes of a product or system. FMEA is an ongoing quality improvement process that is carried out in healthcare organizations by a multidisciplinary team. It can be employed to examine the use of new products and the design of new services and processes to determine points of potential failure and what their effect would be before any error actually happens.

Read more: FMEA, Different from Root Cause Analysis

Process Improvement and Variation Reduction with SPC

Statistical Process Control (SPC) is applied in order to monitor and control a process. SPC is the art of making decisions about a process based on an analysis of the information contained in a sample from that process. SPC Techniques play a vital role in quality improvement.

Read more: Process Improvement and Variation Reduction with SPC

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