Frequently Asked Questions (FAQ’s) about ISO 9001

The ISO 9001 standard focuses on improving an organization's management system and processes. It does not specify any requirements for product or service quality. Customers typically set product and service quality requirements. However, the expectation is that an organization with an effective ISO 9001 based QMS will indeed improve its ability to meet customer and regulatory requirements.

Many companies have portions of these best practices in place currently or they wouldn't be able to stay in business. However, the standard offers a more structured approach for processes such as how customer requirements are reviewed and met. Its process approach to organizational improvement can be applied to any business - no matter the industry or size.

The following FAQ will answer some of the most common questions that relate to the ISO 9001 family of standards:

What is ISO?

The International Organization for Standardization decided not to use an acronym for their organization, because it would be different in different languages. Instead, they used the word "ISO," which is derived from the Greek word "isos" meaning "equal." The standards act as an equalizer for companies doing business across global boundaries. ISO works in accordance with an agreed set of rules of procedure, the ISO/IEC Directives, which also include requirements on the presentation of standards.

What is ISO 9001?

The ISO 9001 standard is generic and meant to be applied to all organizations, without regard to their business, size, profit or no-profit, or whether in the private, or public sector. The ISO9001 standard was created to help the organization's management to implement quality management systems that improve the daily operations of business. Key aspects of the standard include review of customer satisfaction, audits and internal competencies.

Why ISO 9001 certification is required?

When an organization is certified to ISO 9001:2000, this means that the Certification Body has verified the organizations QMS's conformity to ISO 9001 requirements. This certification ensure that organization have greater efficiencies, fewer discrepancies, reduction of costs and greater customer satisfaction.

What is Accreditation?

Accreditation refers to the formal recognition by a specialized body - an accreditation body (AB)- that a certification body (CB) is competent to perform ISO 9001:2000 certification in specified business sectors. In simple terms, accreditation is certification of the CB. Certificates issued by accredited CB's, known as "accredited certificates", may be perceived on the market as having increased credibility.

What documentation is required for standardization?

Key documents that will be required along with your quality control protocol include the following:

  • Control of Documents
  • Control of Records
  • Internal Audits
  • Control of Nonconforming Prod cut
  • Corrective Action and
  • Preventive Action

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