Continuous Improvement

TL 9000 ensures effectiveness and provides a performance baseline to achieve continual improvement of products. PMG India, business management consultancy facilitates lean management and project quality management.

Industry Conformity Assessment

TL 9000 certified industry are assured that they have a quality management system that has been systematically audited by an independent TL 9000 registrar. PMG India offers corporate quality management services to organizations.

Better Quality Management

The purpose of TL 9000 is to define the telecommunications quality system requirements for design, development, production and service. PMG India, an ISO consulting company offers training in quality management.

TL 9000

The TL 9000 Quality Management System (QMS) have been created and constantly revised by QuEST (Quality Excellence for Suppliers of Telecommunications) Forum to meet the quality management system requirements of the worldwide telecommunications industry. It defines quality system requirements for the design, development, production, delivery, installation and maintenance of telecom products and services, and provides a measurement system that, when implemented, allows companies to track performance and improve results.

As the industry’s unique extension to ISO 9001:2000, TL 9000 includes four supplemental areas to the ISO standard: (1) reliability and associated costs; (2) software development and management; (3) requirements for specialized service functions such as installation and engineering; and (4) requirements to address communications between telecom service providers and suppliers. Because of its telecommunications focus, TL 9000 eliminates the need for multiple telecom quality management standards, reduces costs of doing business, and ultimately results in better products and services to consumers. What’s more, it provides the consistent set of quality expectations needed to drive efficiency and performance across the global telecommunications supply chain.

Continuous Improvement

The TL 9000 Quality Management System requires an organization to engage in continual improvement of products, services or processes. To ensure effectiveness and provide a performance baseline, TL 9000 enables organizations to input company TL 9000 registration information through the online Registration Repository System (RRS), and access benchmark able data and industry trend reports through the QuEST Forum web site.

Registration to TL 9000 has proven beneficial to both service providers and suppliers. Testimonials and case studies from member companies cite improvements such as a 20% savings in cost of quality; a 40% improvement in on-time deliveries; an 80% reduction in procurement cycle time; and 25% reduction in first year return rates.

The Purpose of TL 9000

The purpose of TL 9000 is to define the telecommunications quality system requirements for design, development, production and service. In addition, it specifies the cost and performance metrics for suppliers to measure progress and evaluate the results of quality implementation and improvement programs.

The Goals of TL 9000

  • Establish and maintain a common set of telecom QMS requirements, thereby reducing the number of standards for the industry
  • Foster a system that protects the integrity and use of telecom products — hardware, software, and services
  • Define effective cost and performance-based measurements to guide progress and evaluate the results of QMS
  • implementation
  • Drive continual improvement and enhance customer relationships
  • Leverage the industry conformity assessment process

To Whom it Applies

TL 9000 is applicable to entire supplier's chain of the telecom products and services, be it hardware, software or service suppliers. Any organization involved in providing product and services in telecom domain or connected with a telcom product and service provider, as supplier can adopt and implement the TL9000 systems and reap the benefits.

What is the TL 9000 Structure?

The TL 9000 model is structured in layers comprising:

  • ISO 9001 Requirements
  • Additional telecom specfic requirements, divided into common, Hardware, software and services specific quality system requirements
  • Common TL 9000 measurements and Hardware, software and services specific measurements

The Measurement Metrics

Measurement performance and product statistics are specified in TL 9000 Measurement Handbook. The measurement data produced is intended to identify opportunities for improvement in the customer/supplier chain and to benchmark performance against suppliers of similar product and services.

The Benefits of TL 9000 Implementation

As a Buyer

How do you ensure consistent quality across all products and services? What can you do to drive supply chain efficiencies and improve supplier relationships? The answer is QuEST Forum and TL 9000 certification. By selecting suppliers that are TL 9000 certified, you are assured that they have a quality management system that has been systematically audited by an independent TL 9000 registrar.
Furthermore, the advanced measurements system facilitates analysis against industry benchmarks. You can produce objective product or supplier evaluations that enable you to make fully informed supply decisions.

As a Supplier

How do you demonstrate that you produce a high quality product and deliver excellent service? How can you reduce the costs of quality audits yet create customized performance reports for current and potential customers? The answer is TL 9000 certification and QuEST Forum membership.

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